Return Policy

At Birthday Clothing, we want to help make every birthday celebration special. If you are not completely satisfied with your purchase, you may return an eligible item under the terms below.

30-Day Return Window

You may request a return within 30 calendar days of the date your order was delivered, as shown by the carrier’s tracking information.

Return requests submitted after the 30-day return period will not be accepted unless otherwise required by applicable law.

Return Eligibility

To qualify for a return:

  • The return must be requested within 30 calendar days of delivery.
  • The item must be unworn, unwashed, unused, and in its original condition.
  • The item must be free from stains, odors, damage, pet hair, and alterations.
  • You must provide your order number or other proof of purchase.

We accept eligible returns for buyer’s remorse, including when you:

  • Changed your mind
  • Ordered the wrong size
  • Did not like the fit, color, or design
  • No longer want the item

How to Request a Return

Before mailing a return, contact us through our Contact Us page at BirthdayClothing.com or email support@birthdayclothing.com.

Please include:

  • Your full name
  • Your order number
  • The item you want to return
  • The reason for the return
  • Photographs if the item arrived damaged, defective, or incorrect

We will provide return authorization and mailing instructions. Returns mailed without first contacting us may not be accepted.

Return Method and Address

Returns are accepted by mail only. We do not accept in-person returns.

After receiving return authorization, mail the item to:

Birthday Clothing Returns
4505 SE Roethe Road, Apt D
Portland, OR 97267
United States

Do not return an item to the sender address printed on the original package, as that may be a fulfillment facility that cannot process returns.

Return Shipping Costs

For returns caused by a change of mind, size, fit, color, design, or personal preference, the customer is responsible for return shipping costs.

We do not charge a restocking fee.

If you received an incorrect, damaged, or defective item, contact us before returning it. If the issue is confirmed and we require the item to be returned, Birthday Clothing will provide a prepaid return label or otherwise cover the return shipping cost.

We strongly recommend using a trackable shipping service and keeping your shipping receipt. Birthday Clothing is not responsible for customer-paid return packages that are lost or damaged during transit.

Damaged, Defective, or Incorrect Items

Please contact us within 30 calendar days of delivery if your item arrives damaged, defective, or different from what you ordered.

Include your order number and clear photographs of the item and packaging. After reviewing the issue, we will offer an appropriate solution, such as a replacement or refund, at no additional cost to you.

Refund Processing

We will inspect your return within five business days after it is delivered to our returns facility. We will then email you to confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within five business days following inspection. After the refund is issued, your bank or payment provider may take an additional 5–10 business days to post the funds to your account.

Eligible refunds include the returned item’s purchase price and applicable sales tax. Original shipping charges are non-refundable for buyer’s-remorse returns. Original shipping charges will be refunded when the order arrived damaged, defective, or incorrect.

Ineligible Returns

We may refuse a return if:

  • It was requested after the 30-day return period.
  • The item has been worn, washed, used, damaged, stained, altered, or returned with an odor.
  • Proof of purchase cannot be provided.
  • The return was sent without following the provided return instructions.

Contact Us

If you have questions about a return or refund, contact us:

Email: support@birthdayclothing.com
Contact page: BirthdayClothing.com/pages/contact

This policy does not limit any consumer rights that may apply under the laws of your country, state, or region