Refund Policy
This Refund Policy explains how Birthday Clothing processes approved refunds. For information about return eligibility, the 30-day return window, return shipping, and where to mail a return, please review our separate Return Policy.
Refund Eligibility
A refund may be issued when:
- We receive and approve an eligible returned item.
- An order arrives damaged or defective.
- You receive an incorrect item.
- A refund is otherwise required under applicable consumer law.
All returned items must meet the eligibility requirements stated in our Return Policy. Items that do not meet those requirements may be refused and may not qualify for a refund.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us within 30 calendar days of delivery.
Email support@birthdayclothing.com and include:
- Your full name
- Your order number
- A description of the problem
- Clear photographs of the item and packaging
We will review the issue and provide an appropriate solution, such as a replacement or refund, at no additional cost to you.
Refund Inspection and Approval
Once an authorized return is delivered, we will inspect it within five business days. We will email you to confirm whether your refund has been approved or denied.
If a refund is denied, we will explain the reason. Items that are worn, washed, used, damaged, altered, or otherwise ineligible under our Return Policy may not qualify for a refund.
How Refunds Are Issued
Approved refunds will be issued to the original payment method within five business days following inspection and approval.
Refunds cannot be issued to a different card, bank account, or payment method.
After we issue your refund, your bank, credit card company, or payment provider may require an additional 5–10 business days to post the funds to your account.
If more than 15 business days have passed since we approved your refund, please contact us at support@birthdayclothing.com.
Shipping Charges
For returns caused by a change of mind, size, fit, color, design, or personal preference:
- Original shipping charges are non-refundable.
- Customer-paid return shipping costs are non-refundable.
If your order arrived damaged, defective, or incorrect, we will refund the applicable original shipping charge when a refund is approved.
Non-Refundable Items and Charges
The following are not refundable:
- Gift cards
- Original shipping charges on buyer’s-remorse returns
- Customer-paid return shipping costs
- Items that do not qualify under our Return Policy
- Returns requested after the applicable return period
This does not limit any consumer rights that may apply under the laws of your country, state, or region.
Exchanges
We do not process direct exchanges. If you want a different size, color, or design, please return the eligible item according to our Return Policy and place a new order.
Contact Information
If you have questions about a refund, please contact us:
Company: Birthday Clothing
Email: support@birthdayclothing.com
Phone: +1 (209) 733-0791
Business Address:
Birthday Clothing
4505 SE Roethe Rd Apt D
Portland Oregon 97267
United States